FAQ
I have not received a confirmation email yet, was my order successful?
The confirmation email may have ended up in your spam folder. Please check this mailbox and add us to your address book in order to receive updates on your order.
The item I want is out of stock. When will it be restocked?
Unfortunately we do not have exact restock dates due to the nature of our vintage pieces. However, we do offer the option to receive notifications when the item is back in stock. Simply enter your email after clicking on “Email when available” button on the respective listing page.
Where are you located?
We are located in North Carolina, USA.
Shipping & Processing
While most orders ship within 1-3 business days, please allow up to 5 days for processing. Most items are handmade, and some items take longer to process. We offer free standard shipping for US orders over $100.
We ship with USPS for most orders, but can ship via UPS or Fedex if necessary. Please email us with any specific carrier requests at reluxevintageco@gmail.com. Priority mail and express mail delivery times are only estimates and are NOT guaranteed. We are not responsible for shipping delays.
What is your return policy?
Reluxe Vintage orders may be returned or exchanged within 20 days of receipt.
In order to begin the return process please email reluxevintageco@gmail.com with your order number and return reason. The product must be returned to us in original, unworn condition for return/exchange to be processed. If the original method of payment is unavailable, we will issue your refund in the form of store credit.
CUSTOMER IS RESPONSIBLE FOR ANY SHIPPING & RESTOCKING FEES RELATED TO RETURNS/EXCHANGES
If an item does not fit properly, we will be happy to lengthen/shorten the piece for you free of charge (minus shipping fees).
Do you offer repairs?
We will be happy to repair damaged pieces as best we can. Please send photos of the damage, a brief description, and your order number to reluxevintageco@gmail.com. Customer is responsible for shipping fees and any extra materials necessary to fix the damage.
What kind of packaging will my order come in?
All orders will come in a Reluxe Vintage original design jewelry box unless otherwise stated in the product description. Orders are nicely and neatly packaged, perfect for gifting if you choose to.
Each jewelry order comes with one jewelry box, even if multiple items are ordered. If you need more than one jewelry box for gifting, please leave a note with your order.
How do I care for my Jewelry?
Due to the nature of our vintage pieces, we recommend avoiding moisture to prolong the quality and durability of the jewelry. Remove jewelry prior to showering, sleeping, swimming, applying perfumes, lotions, etc. To clean your jewelry, use water and a soft cloth. Store jewelry in an air-tight box when not in use. We provide a jewelry care card in every order.
Do you offer a warranty on purchases?
We offer a 30 day warranty for wear and tear damage of jewelry. Customer is responsible for shipping fees and potential materials necessary to fix the damage.
Lost or Stolen Packages
Shipping insurance is available for purchase during checkout to protect your package in case of loss, theft, or damage during transit. If the customer fails to purchase shipping insurance we will not be responsible for lost or stolen packages.
If a package is lost or stolen and the customer has failed to purchase shipping insurance, please contact your local shipping carrier and file a missing package claim. It is the customer's responsibility to provide a safe place for package delivery.
If a customer incorrectly enters the shipping addresses, we will not be responsible for the package. If a package is returned to us, we will not be responsible for the extra fees to re-ship the item.
Where do you ship?
We ship worldwide. International shipping fees are calculated during checkout. We use DHL express for most international orders.